Responsibilities:

• Develop and implement partner retention strategies to increase loyalty and long-term engagement;
• Analyze partner churn and proactively address issues to improve retention metrics;
• Serve as the main point of contact for existing partners, ensuring a high level of satisfaction and support;
• Maintain an up-to-date partner database, tracking engagement and risk indicators;
• Prepare and present regular reports on retention KPIs (e.g., retention rate, churn rate, engagement score);
• Conduct satisfaction surveys, Net Promoter Score (NPS) assessments, and feedback sessions;
• Collaborate closely with sales, marketing, analytics, and support teams to enhance partner experience;
• Design and manage loyalty programs, bonus structures, and educational initiatives for partners;
• Stay informed on best practices and market trends in partner success and retention.

Requirements:

• 1-2 years of proven experience in partner success, account management, or customer retention (preferably in a B2B or partner ecosystem environment);
• Strong interpersonal and communication skills (both verbal and written);
• Data-driven mindset: ability to identify behavior patterns, interpret metrics, and generate insights;
• Proficiency in CRM platforms (e.g., Salesforce, Hubspot, or similar);
• Customer-oriented, proactive, and solution-focused attitude;
• Fluency in Azerbaijani and Russian is required; English proficiency is a strong advantage;
• Confident user of Excel/Google Sheets; knowledge of BI tools is a plus.

Interested candidates can apply by clicking the link provided in the "Apply" button.

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