RNK Insurance Services INC – Baku Office

RNK Insurance Services INC, a U.S.-based insurance company, is looking for a Customer Support Specialist to join our growing team!

We are seeking a motivated, responsible, and communicative individual to provide high-quality support to our U.S. clients during their business hours.

Requirements:

• Bachelor’s degree (required)
• Age: 21–45
• Fluency in Russian and English (both spoken and written)
• Strong interpersonal and problem-solving skills
• Previous experience in customer service is a plus
• Ability to work independently during night shifts

Working Hours:

• Night shift only (9:00 PM – 6:00 AM, aligned with U.S. time zones)
• Full-time position

Salary & Benefits: 1000 – 1500 AZN NET (based on experience)

Holiday bonuses

Transfer provided from office to home after shift

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and accurate information about insurance services, policies, and procedures
• Assist with billing issues, claims, account updates, and document requests
• Document all client interactions thoroughly in the system
• Escalate complex or unresolved issues to the appropriate internal teams
• Maintain a calm, courteous, and service-oriented tone, even in challenging situations
• Collaborate with other departments such as claims, billing, and underwriting
• Adhere to internal processes and uphold service quality standards

To Apply:

• Send your CV and contact details to the e-mail address in the Apply for job button. 
• Subject line: Customer Support

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