Duties and Responsibilities:

• Oversee hotel operations during the night shift, ensuring smooth workflow across all departments.
• Greet and assist guests, handle check-ins, check-outs, and promptly resolve any service issues or complaints.
• Prepare and finalize nightly reports, ensuring accurate handover to the morning shift.
• Monitor hotel safety, security, and compliance with internal policies and procedures.
• Supervise and support night shift staff, providing guidance and instructions when necessary.
• Record and report all incidents or irregularities to senior management in a timely manner.
• Respond efficiently to emergencies and coordinate with appropriate external services if required.

Requirements:

• Previous experience in hotel operations or customer service (minimum 1–2 years).
• Degree or diploma in Hospitality Management, Tourism, or a related field (preferred).
• Strong leadership, problem-solving, and communication skills.
• Ability to remain calm under pressure and make quick, sound decisions.
• Language skills: Fluency in English and Russian (additional languages will be considered an advantage).
• Proficiency in hotel management software and basic computer skills.

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